Category Archives: Music

“No Customer Is Statistically Insignificant”

Posted on November 10, 2011

In my speech to this year’s Munich Marketing Symposium, I had a chance to share the story of my friend Dave Carroll, the Canadian singer-songwriter who became a social media legend. After an airline customer experience gone awry, Dave penned … Continue reading →

iPad Dreams and the Delusions of Big Media

Posted on June 2, 2010

So far, the iPad is starting to look like a breakaway success. With the first million units sold in 28 days (the iPhone took 74 days to achieve that), the shiny tablet computer seems to have won the hearts of … Continue reading →

BRITE + Jazz: Conference Video

Posted on March 5, 2010

We have just posted a video with highlights of the BRITE '09 conference set to jazz (myself and bassist Matt Pavolka, playing live at an interlude in the event). Featured speakers include Umair Haque, Steve Rubel, Jeff Jarvis, Seth Godin, … Continue reading →